Terms & Conditions

These terms and conditions apply to the use of the Egham Museum’s online shop (www.eghammuseum.org).

Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process on eghammuseum.org. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to order

All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

Method of payment

Payment is taken as soon as the order is received. You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept Electron cards, cheques, cash, or postal orders for website orders through the post. Orders will only be processed if you provide the card holder’s name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by the Egham Museum for incorrect or incomplete details submitted on the website.

Card fraud is illegal and perpetrators will be prosecuted.

Shipping

• Royal Mail Budget – Untracked, delivered in 5–6 business days
• Royal Mail Standard – Untracked, delivered in 4–5 business days
• Standard
• DPD Tracked – Tracked, delivered in 4 business days

The cost of delivery depends on the number of items in your cart.

Delivery times

We aim to ship the majority of products within 5-7 working days.

All orders have an estimated delivery date, online tracking is available and email tracking notifications are sent when your order ships.

P:EASE NOTE: Domestic Royal Mail 1st Class is taking up to 10 days to deliver, longer for 2nd Class. Therefore we are offering DPD Tracked shipping, although we cannot guarantee delivery before Christmas.

Packaging

Our unrivalled packaging standards ensure product orders arrive in perfect condition. Protective sleeves, plastic corner guards and heavy-duty cardboard boxes are used to minimise the risk of breakages or transit damage.

We use bespoke recycled double-walled boxes so that prints and photo prints arrive in an undamaged condition wherever they are shipped in the world. All packages are optimised for transport, resulting in excellent and cost effective international shipping rates.

All framed and canvas prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.

Cancellation policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.

If you wish to cancel your order during the fourteen (14) day period please notify us by email at shop@eghammuseum.org.

If you have already received your goods, you must return the goods at your own cost, to the address below, within fourteen (14) working days of the cancellation date.

Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Our usual cancellation policy does not apply to framed and unframed prints made to order. If you decide to cancel your made to order framed or unframed print for any reason, it is unlikely we could sell it again at full price. Therefore, a 20% cancellation fee of the order price will apply.

Returns policy

If you are unhappy with your purchase, or it is damaged in transit, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.

Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.

Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.

Faulty returns should be sent to the following address along with a letter stating the reason for the return:

Egham Museum, The Literary Institute, 51 High Street, Egham, Surrey, TW20 9EW.

Returning Framed and Unframed Prints

If you decide to cancel or return your print to order framed or unframed print for any reason, it is unlikely we could sell it again at full price. Therefore, a 20% cancellation fee of the order price will apply.